Retrieve My PIN

Account Number

*Only two of the four items are needed to retrieve the PIN

Phone Number

Last Payment Amount

Month/Year your city services were established

Please attach the Landlord/Tenant Transfer of Services Agreement at the bottom of this form.
The landlord / tenant agreement
- Must be signed
- Signature must be owner of the property
- Must have City Services account number on the document
- Must be notarized

Please submit the Letter of Credit at the bottom of this form.
Please note, the document has to be in non-edited format such as PDF. Photographs of documents are not acceptable.

Please attach the Letter of Authorization at the bottom of this form.
The Letter of Authorization
- Must be on company letterhead
- Include the authorized personnel to add or remove
- A list of the additional authorized contacts
- Must include current PIN
- PIN to be used / changed to
- Must be signed and dated

Please attach the Lease or Deed at the bottom of this form.
- Lease
  - Who the parties are (i.e. Lessee, Lessor, Landlord)
  - Description of the premises being leased
  - How long the arrangement will last (i.e. terms of lease, month-to-month, 6 month)
  - Both parties’ signatures
  - Dated
- Deed
  - Type of Deed/Ownership type (i.e warranty, quitclaim)
  - Ownership conveyance
  - Lot Number, Section, Township, Range
  - Signature of owner
  - Dated
  - Notary Stamp and Seal

Please attach the Property Management Agreement at the bottom of this form.
The Property Management Agreement must
- Outlines the responsibilities of the property manager or management team (i.e. maintenance, repairs, fees, advertisement of property);
- Responsibilities of Owner;
- Contact Information for both parties;
- Dates in which agreement is effective;
- Signatures for both parties of agreement

Please attach the documentation at the bottom of this form.
- The documentation can be a marriage license, divorce decree or court document

Please attach the Death Certificate at the bottom of this form.
Please note, the document has to be in non-editable format such as PDF. Photographs or screen-captures of documents are not acceptable.

Each year, sewer fees are recalculated and become effective each July based on a percentage of the average water used during January, February, and March billing periods. The standard sewer fee calculation includes a standard deduction for outdoor water use during those months. A sewer fee review above the standard calculation may be considered for the following conditions: large land watering, leaks and/or pool fills during the January, February, or March billing periods.
All requests for a Sewer Fee Review must be submitted within 60 days from the July bill date.
Requests received more than 60 days of the July bill date shall not be eligible for review. Pursuant to PCC 28-35, exceptions will not be granted. Review requests may be submitted prior to the July billing period. One (1) Sewer Fee Review form must be filled out per account.
Please submit documentation to support your request for sewer fee review. Please note, any additional documentation must be in non-editable format such as PDF. Photographs or screen-captures of documents are not acceptable.
Please attach a receipt showing repair costs when submitting a Sewer Fee Review for a Leak. All submissions require an attached copy of a receipt/s. Any review submitted without an attached receipt will result in an automatic denial.

City Code 28-35(C) allows the customer an opportunity to request a review of their sewer charge by installing a separate water meter on a line from which water does not enter the sewer system. The calculation of that user’s sewage discharge volume will not account for the metered water delivered to this water line.

It is the responsibility of the customer to have cooling tower intake and bleed-off sub meters installed.

Please submit the Tax Exempt Letter at the bottom of this form.
Please note the document has to be in a non-edited format such as a PDF. Photographs of documents are not acceptable.

The Bankruptcy documents must include the filing date, case number, chapter filed, debtors name, what state filed in, and the City Services account numbers associated to the bankruptcy

Incentive approval will be based on funds availability
Only two toilets per premise may be submitted for incentive per calendar year
*$75.00 per toilet and up to a maximum of $150.00 per premise per calendar year
Currently installed toilet must be rated at greater than 3 gallons per flush (please attach .jpg photo of gallons per flush)
Photo of newly installed toilet (please attach .jpg photo of newly installed toilet)
Purchase date for newly installed toilet must be within 60 days of submitting incentive form (please attach a copy of receipt in .pdf or .jpg format)
Provide make/model of new toilet with matching receipt (make/model must be on the EPA list, see below)
*For a list of EPA approved toilets go to WaterSense Product Search (epa.gov)
**For more information on EPA Requirements go to Residential Toilets | US EPA
A W-9 form
An Affidavit of Lawful Presence (proof of actual residence)

Incentive approval will be based on funds availability
Only one smart irrigation controller Incentive can be granted every ten years
*$75.00 per Smart Irrigation Controller up to a maximum of $75.00 per premise, per ten years
Photo of currently installed irrigation controller (Please provide photo of controller in .jpg format)
Photo of newly installed Smart Irrigation Controller (Please attach photo of newly installed controller in .jpg format)
Purchase date for newly installed Smart Irrigation Controller must be within 60 days of submitting rebate form (Please attach a copy of receipt in .pdf or .jpg format)
Provide make/model of new smart controller with matching receipt (make/model to be on the EPA list of approved controllers, see below)
*For a list of EPA approved Smart Irrigation Controllers go to WaterSense Product Search (epa.gov)
**For more information on EPA Requirements go to WaterSense Labeled Controllers | US EPA
A W-9 form
An Affidavit of Lawful Presence (proof of actual residence)

W-9 form

Incentive approval will be based on funds availability
Incentive amount is $2 per square foot of grass removed
No pools, water features or bare soil are allowed in the area of grass removal
Submit:
1. An aerial image depicting the area of grawss removal with an estimate of the square footage of g rass to be removed. Use the City's Square Foot Measurement Tool, and print the document to PDF. Watch our How To Video.
2. A Project Description Form
3. Two photos from different angles of the area of grass removal showing existing grass condition. Grass removal area must be at least 75% density of live, healthy grass for the incentive.
4. A W-9 Form
5. An Affidavit of Lawful Presence Form
6. A copy of the ID used for the Affidavit and W-9 forms

Warning

Flood irrigation alone does not qualify for sewer fee review.

Sewer Fee Review and Conservation Incentives

Holiday collection

Same-day service has simplified holiday trash and recycling collection. Residents only have to remember changes on three holidays: Thanksgiving Day, Christmas Day and New Year's Day. View how collection is impacted during these three holidays. If you have a question regarding holiday collection, email us or contact PHX Customer Services at 602-262-6251.

Solid Waste Fees and Billing

The fee for solid waste services is on your monthly city services bill. It includes trash collection and disposal, repair and replacement of containers, dead animal pickup, enforcement, recycling and green organics collection. The fee also includes processing and other environmental programs. The solid waste fee begins when your water service is started. It ends when water service is discontinued. For more information on service and current rates, email us or contact PHX Customer Services at 602-262-6251.

Proper Container Placement

reminder - containers must be placed at curbside by 5:30 a.m.

Containers must not interfere with pedestrian or vehicular traffic.
Bag and securely tie any trash that goes into the trash container.

For more information, call PHX Customer Services at (602) 262-6251 or email at solid.waste@phoenix.gov. Or visit the website at www.phoenix.gov/publicworks

Street Light Repair Request Form

The Phoenix Street Transportation Department oversees the installation and maintenance of street lights in the right-of-way that are owned by the City of Phoenix. They do not maintain private street lights, lights in alleys, or lights located within parks.

Pole numbers that begin with an A or an XX are owned and maintained by Salt River Project (SRP). Please contact them at https://www.srpnet.com/electric/streetlight-repair.aspx to request a repair.

Poles that begin with a D or L are owned and maintained by Arizona Public Service (APS). Please contact them at https://www.aps.com/en/Utility/Outage/Outage-Center/Report-Outage/Report-Streetlight-Outage to request a repair.

Street light outages in parks should be reported to the Parks Department at 602-262-6862.

If you see a City-owned light in need of repair, please fill out the form below to submit a request. Please fill in as much information as possible so that we can respond as quickly as possible. You may also contact the City of Phoenix street light outage phone line at 602-495-5125.

The following issues require immediate attention: leaning, bent or fallen poles, exposed electrical wires, hanging fixtures, open/damaged J-boxes, and missing hand hole covers. Please call us immediately at 602-495-5125.

Resident Enhancement Feedback

We appreciate your feedback on the look/feel of myPHX311!

For questions or issues with city services, please call the myPHX311 Contact Center at 602-262-3111.

Traffic Signal Issues

Please use this online form to report non-emergency traffic signal issues to the Phoenix Street Transportation Department. Online form submittals may take up to seven business days for city Street Transportation staff to process.

Please note that this page is not monitored after 2:30 p.m. on Fridays or on weekend days. For emergencies or for faster service, please call the city’s 24-hour emergency response phone line at 602-262-6021.

View area power outages and/or storm-related impacts to intersections where signals are in dark or flash mode.

THESE ARE EMERGENCY ITEMS THAT MUST BE REPORTED IMMEDIATELY BY PHONE.

Phone numbers are provided for each of the emergency issues listed below:

SIGNALS ON FLASH 602-262-6021

SIGNALS DARK 602-262-6021

POLE, CABINET, SIGNAL HEAD DAMAGED 602-262-6021

TURNED HEAD, OPEN SIGNAL HEAD SECTION DOOR R-Y-G 602-262-6021

PEDESTRIAN SIGNAL INDICATION (Walk / Don't Walk) SIGN OUT 602-262-6021

PEDESTRIAN CROSS-WALK LIGHTING (Overhead Luminaire) NOT WORKING 602-262-6021

LIGHT TAKING TOO LONG TO CHANGE? (Timing Issue) PLEASE CONTACT: 602-534-5185 EMAIL: PHXTMC@phoenix.gov

View traffic signal safety information from the Street Transportation Department.

Report City of Phoenix Employees or Contractors Suspected of Fraud

DO NOT USE this form to report identity theft, credit card, bank account or other emergency or non-emergency criminal activity. To report any of these issues, please file a non-emergency Phoenix Police Report.

USE THIS FORM to report City employee or City contractor suspected violations, such as: embezzlement; contract fraud; vendor kickbacks; removal, loss, unauthorized destruction, or inappropriate use or waste of city money or property; falsified documents; specific danger to public health or non-emergency safety issues; or other violations of laws or regulations. Read: Fraud Reporting Regulation (PDF).

City of Phoenix employees who use the Integrity Line to file false, misleading, or retaliatory information, may be subject to discipline.

Before submitting this form, please be aware of the City's policy on using its systems. The message you are sending is subject to public disclosure under the Public Records Law, is not private or confidential and is retained for 90 days.

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Sewer Fee Review and Conservation Incentives

Holiday collection

Solid Waste Fees and Billing

Proper Container Placement

Street Light Repair Request Form

Resident Enhancement Feedback

Traffic Signal Issues

Report City of Phoenix Employees or Contractors Suspected of Fraud

my PHX 311 Virtual Assistant

my PHX 311 Favorite Services

my PHX 311 Find Information

my PHX 311 Settings